Refund Policy

Refund Policy

Effective Date: 28/03/2025

1. Overview

At Double8Nine, we strive to provide high-quality food and service. If you’re unsatisfied with your order, please contact us within 24 hours of receiving your meal.

2. Eligibility for Refunds

Refunds or replacements may be issued in the following cases:

• Incorrect order fulfilment

• Poor food quality (e.g., undercooked or spoiled food)

• Missing items from your order

3. Non-Eligible Cases

Refunds will not be provided for:

• Change of mind

• Delays caused by third-party delivery services

• Minor preferences (e.g., taste preferences)

4. How to Request a Refund

To request a refund:

1. Contact us via phone or email within 24 hours.

1. Provide your order number and details of the issue.

1. We will review your request and respond within 2 business days.

5. Refund Processing

Approved refunds will be processed within 5-7 business days and credited to your original payment method.

6. Contact Us

For refund-related inquiries, contact us at:
Phone: +64 6 356 3181
Address: 889 Main Street, Roslyn, Palmerston North 4414, New Zealand